Frequently Asked Questions – Elite Concierge
1. What is Elite Concierge?
Elite Concierge is a luxury lifestyle and event management service based in Cartagena. We design exclusive experiences for our clients—from private villas, yacht charters, and airport transfers to full event planning for weddings, bachelor parties, or corporate retreats.
2. How can I book a service?
You can book any of our services directly through our website, WhatsApp, or by contacting our concierge team via email. Once we receive your request, our team will reach out to confirm availability, pricing, and tailor every detail to your preferences.
3. Do I need to book in advance?
Yes, we highly recommend booking at least 7–10 days in advance, especially during high season. This allows us to guarantee the best properties, transportation, and experiences available.
4. What areas do you cover?
Our main operations are in Cartagena, San Andrés, and Santa Marta, but we can coordinate luxury experiences across Colombia upon request.
5. What types of events do you organize?
We handle bachelor & bachelorette parties, weddings, private dinners, birthdays, and corporate events. Each experience is custom-designed to fit the client’s vision and level of exclusivity.
6. Can I customize a package?
Absolutely. All of our experiences are 100% personalized. You can mix and match services—transportation, private chef, entertainment, decoration, villas, and more—to create your own tailor-made package.
7. Do you only work with luxury clients?
We specialize in high-end experiences, but we also design elevated packages for travelers seeking comfort, privacy, and professional service—without necessarily requiring a luxury budget.
8. How does payment work?
Once your experience or service is confirmed, we’ll send a personalized invoice with payment details. We accept major credit cards, bank transfers, and international payment methods. A deposit is usually required to secure your booking.
9. What happens if I need to cancel?
Each service has its own cancellation policy, depending on suppliers and timing. Our team will provide all the details before confirming your booking. We always try to offer flexible solutions whenever possible.
10. Do you offer 24/7 assistance?
Yes. Our concierge team provides 24/7 support for our guests during their stay or event. We make sure you always have someone available to assist you—no matter the time.
11. Can you handle last-minute requests?
We do our best to accommodate urgent requests. Depending on availability, we can arrange transportation, reservations, and staff within a few hours. Contact us directly via WhatsApp for immediate assistance.
12. How do I contact Elite Concierge?
📞 WhatsApp: +57 313 5061763
📧 Email: info@eliteconcierge.net
🌐 Website: www.eliteconcierge.net